Refund policy

At GICAM SCENTS we want you to be completely happy with your purchase. If something didn't go as expected, write to us at contact@gicam.life and we'll take it from there.

Find your case:

  • Your diffuser isn't working properly — see Warranty & technical support. You don't need to return it yet; most cases are solved with a settings adjustment or a cleaning.
  • You changed your mind and the product is unused — see Returns.
  • You want to exchange it for a different product — see Exchanges.
  • Your order arrived damaged, incomplete, or never arrived — see Shipping issues.
  • You need to change or cancel an order — see Order changes & cancellations.

How to reach us

Email is our main channel: contact@gicam.life — for returns, exchanges, warranty claims and any technical issue. Writing to us keeps your case documented with your photos, your order number and everything we need to review it properly.

You can also visit our boutique: 7211 SW 48th St, Miami, FL 33155 — Monday to Saturday, 10:00 am to 5:00 pm. Closed Sunday.

If something is urgent — for example, changing or cancelling an order before it ships — call or text (786) 493-7315.

For any case we'll need your order number and, when it applies, photos or a short video of what's happening.

Every case is reviewed by our team. We go through the possible causes and solutions with you and confirm the resolution together — we don't apply a one-size-fits-all rule.

Warranty & technical support

All our diffusers are covered by a warranty:

Product Warranty
GC-Ai6 (air handler unit), Large Tower Aroma Diffuser and Gicam Zenith 3000 1 year
All other diffusers, including the Zenith 1500 3 months

The warranty covers malfunctions under normal use. It does not require the product to be unused or in its original packaging, and it carries no restocking fee.

Before starting a warranty claim, write to us. Most of the failures we see are solved in minutes:

  1. Make sure the diffuser is plugged in and turned on — or, on battery models, that the batteries still have charge.
  2. Make sure it's connected and set up in the right app for your model. Each model uses a different app, and they're all listed at How to set up your diffuser.
  3. Make sure the lid sits flush in its corresponding opening.
  4. Make sure the knob isn't over-tightened.
  5. Make sure the fragrance isn't filled to the top — always leave at least a finger of space.
  6. Check that your work and pause times are right for your model. You'll find them on the same page.
  7. Run a cleaning, in case it's clogged.

If it still doesn't work after that, we review your case with our team and confirm the solution with you.

Recommended cleaning: at every refill and every time you switch fragrances. Remove the oil and set it aside, add rubbing alcohol up to about two fingers high, run the diffuser for 20–30 minutes until it's used up, then put your fragrance back in.

Important: to keep your diffuser performing and to avoid damage, use GICAM SCENTS oils exclusively. Should other brand oils be used, GICAM SCENTS assumes no liability for resulting damage or malfunction, and technical service or repair fees will apply.

Shipping on warranty claims: if a claim is approved and the unit needs to come back to us, GICAM SCENTS covers the shipping. We'll send you the instructions and the address once your case is approved.

Replacements are shipped once we receive the returned unit.

Returns

You have 30 calendar days from the day you receive your order.

Requirements:

  • The product must be unused and in its original packaging, with all cords, adapters, bottles, accessories and documentation it came with.
  • We'll need your order number and photos of the product as it is.
  • Email us before shipping anything. We review every case first; once it's approved, we'll send you the return address and the instructions by email. We can't guarantee the processing of packages sent without prior authorization.

Not eligible for return:

  • Fragrances, oils, creams and Body & Linen Mist with a broken or opened seal, for hygiene and safety reasons.
  • Gift cards.
  • Clearance items. Only regular-priced items are eligible for refunds; clearance items are not eligible for exchange, return or refund.

Restocking fee: diffuser (machine) returns for change of mind carry a 20% restocking fee. It does not apply when the return is due to a manufacturing defect, damage in transit, or an error on our side.

Before shipping a machine, remove the fragrance oil inside. Shipping it with oil damages the unit's internal mechanisms.

Who pays for return shipping: on returns and exchanges for change of mind, return shipping is at your expense, and original shipping costs are non-refundable. On approved warranty claims, GICAM SCENTS covers it.

We strongly recommend a trackable service or shipping insurance: we can't be responsible for packages lost or damaged on the way back, and we need to receive the product to process the case.

How the refund works

  1. We receive your product and inspect it.
  2. We email you to confirm it arrived and whether the refund was approved or declined.
  3. If approved, the credit is applied to your original payment method within 5 to 10 business days, minus the restocking fee if it applies.

If it hasn't arrived: check your account again, then contact your bank or card issuer — there's usually processing time on their end. If you've done all that and it still hasn't posted, email us and we'll look into it with you.

If there's a problem with a charge, email us before disputing it with your bank. We can resolve it far faster and with less hassle for you.

Exchanges

You have 30 calendar days to exchange a product for a different one.

  • The product must be unused and in its original packaging.
  • Fragrances and oils cannot be exchanged if the seal is opened or if they've been used.
  • Exchanges, like returns, are reviewed and confirmed by our team before anything is shipped.
  • If you're exchanging for the same item because it arrived defective or visibly damaged, there's no restocking fee and we cover the shipping.

Delivery time for the replacement product depends on your location.

Shipping issues: damaged, incomplete or missing orders

Inspect the box when it arrives. Some wear on the shipping carton is normal; a damaged product is not.

If anything arrived damaged, incomplete or incorrect, email us photos of the box and the product within 72 hours of delivery, and we'll review your case and make it right.

If your order hasn't arrived: domestic shipments take 2 to 4 business days in transit. Shipping is free in the Miami area, and international shipping is quoted case by case. If more time than that has passed and your tracking isn't moving, email us your order number and we'll review your case with you.

Order changes & cancellations

If you need to change or cancel an order, contact us as soon as possible — call or text (786) 493-7315, since orders can be prepared and dispatched the same day. Once an order has shipped, it's handled as a return under the terms above.

Purchases made on other platforms

Orders placed on Amazon, TikTok Shop or any other external marketplace or app must be returned through that platform, following its own return policy. This policy applies to purchases made on gicam.life and at our boutique.

Other conditions

  • All returns and exchanges are subject to review. We reserve the right to refuse a return that doesn't meet the conditions stated in this policy.
  • It's your responsibility to package the product securely when preparing a return. GICAM SCENTS is not responsible for packages lost or damaged on the return trip.

Questions? Email us at contact@gicam.life, stop by the boutique, or text (786) 493-7315. We're always happy to help.