Privacy policy

Privacy Policy

This policy explains what personal information GICAM SCENTS collects when you shop with us, why we collect it, who we share it with, and the choices you have. It applies to gicam.life, to our boutique in Miami, and to the messages we send you.

If anything here isn't clear, email us at contact@gicam.life — we'll answer.

Who we are

GICAM SCENTS is a family-run home fragrance business based in Miami, Florida. Our boutique is at 7211 SW 48th St, Miami, FL 33155, open Monday to Saturday, 10:00 am to 5:00 pm.

Our online store runs on Shopify, which hosts the site and processes orders on our behalf.

What we collect

What you give us. When you place an order, create an account, subscribe to a refill plan, take our scent quiz, save a wishlist, sign up for our emails or texts, write to us or chat with us on the site, we collect what you provide: your name, email address, phone number, shipping and billing address, order contents, your quiz answers and fragrance preferences, and the contents of your messages to us.

Payment information. Card payments are processed by Shopify and its payment providers. We receive confirmation that a payment succeeded, along with the card type and its last four digits — we never see or store your full card number. If you pay by Zelle, Venmo or PayPal, that platform handles the transaction under its own privacy policy.

What's collected automatically. When you browse the site, we and our service providers collect your IP address, device and browser type, the pages you view, what you click, how you arrived at the site, and similar technical information. This includes session recording and heatmap data — a record of how visitors move, scroll and click through pages — which we use to find what's broken or confusing on the site.

What we get from others. If you buy from us through Amazon, TikTok Shop or another marketplace, that platform passes us the information we need to fulfill your order. Shipping carriers give us delivery status. Those platforms collect your data under their own policies, not this one.

How we use it

To process, ship and deliver your orders, and to manage refills and subscriptions.
To answer your questions and handle returns, exchanges and warranty claims.
To recommend fragrances — for example, using your scent quiz answers.
To send you order confirmations, shipping updates and other messages about purchases you've made.
To send you marketing — offers, new products and refill reminders — when you've agreed to receive it.
To understand how the site is used and make it work better.
To show you our products through advertising on other platforms, and to measure whether that advertising works.
To detect fraud, resolve disputes and meet our legal, tax and accounting obligations.

Cookies, analytics and session recording

Cookies are small files stored by your browser. We use them for three things:

To make the store work. Your cart, your login and your checkout depend on cookies. These can't be turned off without breaking the site.
To understand usage. We use analytics tools, including Microsoft Clarity, which records page interactions and builds heatmaps so we can see where visitors get stuck. We use this to fix the site, not to identify you personally.
For advertising. We advertise on platforms such as Meta (Facebook and Instagram), Google and TikTok, and we send them product catalog feeds. These partners may set cookies or use similar technologies on our site to show you our products elsewhere and to measure whether an ad led to a purchase.

You can block or delete cookies in your browser settings — the store will still work for browsing, but checkout may not. You can also opt out of ad targeting in your account settings on Meta, Google and TikTok, and most browsers now offer a Global Privacy Control signal, which we honor.

Emails, text messages and push notifications

Marketing is opt-in. We send promotional emails, text messages and browser push notifications only to people who asked for them.

Email: click unsubscribe at the bottom of any marketing email.
Text messages: reply STOP to any message and we'll stop texting you. Message and data rates may apply, and message frequency varies. We do not share your phone number with third parties for their own marketing.
Push notifications: turn them off in your browser's site settings.

Opting out of marketing doesn't stop messages about an order you placed — confirmations, delivery updates and replies to your questions. Those are part of the purchase.

Who we share it with

We share your information only with companies that help us run the business, and only with what they need to do their job. The main ones:

Shopify — hosts our store and processes orders and payments.
Payment providers — process your payment.
Shipping carriers and delivery software — deliver your order. We use route-planning software for our own Miami deliveries, which receives your name, address and phone number.
Amazon — where an order is fulfilled from Amazon's warehouses, or placed through a marketplace.
Klaviyo — sends our marketing emails and texts.
Tidio — powers the chat on our site and stores those conversations.
Analytics and advertising partners — including Microsoft Clarity, Google and Meta, as described above.
Our accounting and automation tools — including QuickBooks and Zapier, which handle order and customer records for bookkeeping and internal workflows.

We also share information when the law requires it, to enforce our terms, to protect our rights or someone's safety, or if the business is ever sold or merged.

We do not sell your personal information for money, and we never sell or rent your contact list. Be aware that under California law, allowing advertising partners to set cookies on our site can count as "selling" or "sharing" personal information. You can opt out of that at any time — see below.

Stop sharing your information with advertising partners — you can do this yourself at Your Privacy Choices.

Whatever state or country you're in, you can ask us to:

Tell you what personal information we hold about you.
Correct anything that's wrong.
Delete your information, where we're not required to keep it.
Stop sending you marketing.
Stop sharing your information with advertising partners.

Email contact@gicam.life and tell us what you want. We may ask you to confirm your identity first, so that we don't hand someone else's data to the wrong person. We'll respond within 45 days. There's no charge, and asking will never affect the price you pay or the service you get.

If you live in California

California residents have the rights above under the CCPA/CPRA, plus the right to know the categories of personal information we've collected, the sources, the purpose, and the categories of third parties we disclosed it to — all of which are described in this policy. You may also designate an authorized agent to make a request for you.

The categories of personal information we collect are: identifiers (name, email, phone, address, IP address); commercial information (your orders and preferences); internet activity (how you use our site); geolocation inferred from your IP address; and inferences drawn from the above, such as which fragrances you may like. We do not collect sensitive personal information as that term is defined in California law, and we do not knowingly sell or share the personal information of anyone under 16.

How long we keep it

We keep order records for as long as we need them for warranty, accounting and tax purposes — generally several years, as US tax rules require. Marketing contact information is kept until you unsubscribe. Analytics and session recordings are kept for a limited period and then deleted by the tools that collect them.

Security

Our store runs over an encrypted connection, and payments are handled by providers that meet payment industry security standards. We limit access to customer data to the people who need it to do their work.

No system is perfectly secure, so we can't promise that nothing will ever go wrong. Protect your side too: use a password you don't use anywhere else, and don't share it.

Children

Our store isn't directed at children, and we don't knowingly collect personal information from anyone under 13. If you believe a child has given us their information, email us and we'll delete it.